Papers Published in Journals/Magazines/Newspapers
Corporate Governance- I: Selected Bibliography.
Vikalpa 28(2), Apr-Jun,2003;147-156.
Information Access in Libraries. Annals of Library
and Information Studies 50(2) 2003; 85-90 (co author
Dr. D Shivalingaiah)
Corporate Governance- II: Selected Bibliography.
Vikalpa 28(3), Jul-Sep,2003;147-154.
Understanding Customer Expectations of Academic
Libraries. Published in Book:
Challenges in Delivering Quality Services in Management
and Technical Libraries edited by . Manjunatha K
et al. Chennai: Allied Publishers Pvt. Ltd.2003,
pp 52-64
Customer Satisfaction and Its relationship with
Service Quality. Published in Book: Challenges in
Delivering Quality Services in Management and Technical
Libraries edited by Manjunatha K. et al. Chennai:
Allied Publishers Pvt. Ltd.2003, pp 87- 100. This
paper has been co-authored by D. Shivalingaiah
A Study of Customer Expectations of Academic Libraries.
Paper submitted to Late Sri Ashok Jambhekar festschrift
volume brought out by MALIBNET, 2003. (Management
Libraries Network)
Service Quality - I: Selected Bibliography. Vikalpa
29(1), Jan- March,2004:147-154.
Papers/ Presentations made in Workshops/
Conferences/ Seminar
Has presented a paper titled “Understanding
Customer Expectations in Academic Libraries”
in the National seminar on “Challenges in
Delivering Quality services in Management and Technical
Libraries” during April 25-26, 2003 at TAPMI,
Manipal
Workshops/ Conferences/ Seminars Attended
Attended a three-day Workshop on Digital Libraries
during Jan 19-21, 2004 organized by Indian Indian
Institute of Management at Kozhikode.
Faculty Professional Activities
Has been selected for Peer review of articles submitted
for publication in Annals of Library & Information
Studies.
Was Invited by Cochin University, Cochin as the
member of selection committee for career Promotion
of selection grade Asst. Librarians on 16 th October,
2003.
Invited as Resource Person for the two day UGC
sponsored Workshop on Quality Services in Library
Services organised by Dept. of Library and Information
Science, Kerala University, Thiruvananthapuram on
19 th November 2003.
Was Co-Investigator (with Prof. A.S.Vasudev Rao
as Principal Investigator) completed a research
study on Technology Audit at MCF: A case Study“
at Mangalore Chemicals & Fertilisers Limited,
Mangalore (MCF). The study was sponsored by DSIR,
Govt. of India and the report has been submitted
to DSIR during September 2003.
EEPs, MDPs, QIPs Coordinated and Conducted
Has organized National Seminar on “Challenges
in Delivering Quality Services in Management and
Technical Libraries” during April 25-26, 2003
at TAPMI. 80 delegates participated.
Book Published
Challenges in Delivering Quality Services in Management
and Technical Libraries edited by Manjunatha K.
et al. Chennai: Allied Publishers Pvt. Ltd. December
2003. 300 pages.